Frequently Asked Questions – Videohive Projects (Video Animation)!

Do you offer custom illustrations upon request?
Do you offer customization?
What are the terms of payment?
The download at Videohive is not going above 49%...I have tried many times...plsss help!
How can I cut multiple scenes? (Create Your Story Whiteboard Character Pack)
Can I add my own images? (Create Your Story Whiteboard Character Pack)
How to delete a scene and replace it with another? (Create Your Story Whiteboard Character Pack)
How to make scenes longer. (Create Your Story Whiteboard Character Pack)
Do you offer custom illustrations upon request?

Yes, we do! Just send us a detailed description about the character(s)
you would like to have and we will send you a quote and timing.

Do you offer customization?

Yes, we do! Just send us a detailed description about the scenes you would like to have
(storyboard or text file) and we will send you a quote and timing.

What are the terms of payment?

Upon signing the contract, we require 50% of the contract total up-front.
The remaining balance is due when you approve the final video.
Once paid, we provide you with a link to download the video file.
If your project cost are less than $500 we require 100% of the contract total up-front.

The download at Videohive is not going above 49%...I have tried many times...plsss help!

This can happen sometimes. If so, simply try to re-download your file. If that does not help, please contact us support@snowcake.info and we will send you the file. Make sure to include your buyers purchasecode, by that we can verify that you bought our product!

Frequently asked questions – Freelance Projects!

How much does an animation video cost?
How long does it take to create an animated video?
What are the terms of payment?
Who owns the right of the animated video?
How many revisions do I get?
How much does an animation video cost?

It depends on the complexity and length of the video. The style is also very important.
It is always best if you provide us with a storyboard first. Give us some details about your animated video, including your budget,
deadline, together with the information about the template style you would like to have.
We will review your requirements, discuss animation content, style and ideas and ensure that we are all moving in the same direction.
We will come back to you with a proposal together with a schedule of work.

How long does it take to create an animated video?

It depends on the complexity and length of the video, but most animations take between 2 and 3 weeks. When writing up our proposals we include a target completion date.

What are the terms of payment?
Upon signing the contract, we require 50% of the contract total up-front.
The remaining balance is due when you approve the final video.
Once paid, we provide you with a link to download the video file.
If your project cost are less than $500 we require 100% of the contract total up-front.
Who owns the right of the animated video?

Once you are happy with the final video and the remaining balance has been paid, the video is yours.
You own and can do whatever you want with it.

How many revisions do I get?

You will get one revision.

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You need help with customization? You have a question? You need a quote? We love to help! We will get back to you within one business day!

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